Learning Ecosystems

Global Certification Program

When people choose to learn, impact compounds.

Summary
Identified the most in-demand skills globally and built certification programs around them—including 38 offerings and 8 fully accredited courses.

Role
Strategist

Tools & Methods

  1. Power BI

  2. Program design

  3. Vendor partnerships

Deliverables & Outcomes

  • Creation of over 35 certificate offerings available at no cost

  • Communication plan that recommends courses based on data

Impact

  • Saved employees $369K in external training costs

  • Deepened a culture of voluntary learning

  • Most impactful learning program to date, with over 1,000 certifcates distributed in the inaugral year

Reflection
When people choose to learn, the impact is exponential. Certifications made the value of learning tangible.

Empathizing for the Larger System: Resilience in Motion

Learning and culture go hand in hand

Summary
This communication campaign was designed to put empathy at the forefront of corporate messaging during a moment of rapid change.

Role
Writer | Strategist

Tools & Methods

  1. Empathy mapping

  2. Narrative strategy

  3. Global-level communications

Deliverables & Outcomes

  • An established communication plan, segmented by employee type, focused on acknowledging common points of frustration, as shared across HR’s feedback loops

  • Micro-learnings to accompany each topic—whether informative, empathetic, or skill-building

Impact

  • Increased engagement through authentic messaging

  • Built community resilience across the organization

  • Strengthened leadership’s connection to employees

Reflection
Effective Learning professionals center their strategy around what the business needs, though what’s needed may not be a KPI.